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Mequon, WIS- Sales Progress, leaders in sales and customer service training and founders of the networking group the Progress Training Network, present “Building a World Class Customer Service Organization” the first workshop in their series, “Network Training Events.”
Event will include 2 hours of instruction, a real world case study presented by a member of the private sector, one hour of networking, lunch, as well as a seven day follow up reinforcement program. Topics covered will include the seven pillars to making a world class customer service organization, specific strategies to develop staff skill sets, building a learning organization, and how to achieve the capacity to WOW your customers.
Trainer Tim Hagen will take center stage to teach you specifically what programs are needed in your organization and how to implement them to develop a strategic advantage over your competitors using customer service. These individual strategies have been used by clients that have increased their customer service levels by 60%. Hagen possesses a unique combination of hands-on experience, academics, and innovative insight that allow him to speak directly to the needs of his participants.
Event will be held November 11, 2009 from 8:30- 11:30 with lunch following. Investment will be $95, which includes lunch. For more information please visit: http://www.salesprogress.com/sales-training-event--networking-event/
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